Path-to-Confidence

Help your frontliners embrace a growth mindset and adapt to their new journey

Program Overview

If you’re leading a fast growing organization, you know that success isn’t just about adding people—it’s about developing them. For new frontliners stepping into demanding roles, lack of confidence and adaptability can quickly become barriers to performance and growth.

Unfortunately, confidence and a growth mindset aren’t qualities that come naturally—they must be nurtured.

These challenges often manifest as hesitation in decision-making, struggles with prioritization, and difficulties in managing customer interactions. Over time, these issues can lead to inconsistent performance, increased turnover, and retention challenges that hinder organizational growth.

Closing these gaps empowers your team to overcome retention challenges and fuel sustainable growth.

You want to ensure that your team of frontliners can:

• Approach their roles with clarity, purpose, and resilience.
• Confidently handle tasks and manage customer interactions with minimal supervision.
• Embrace a growth mindset, tackling challenges with optimism and readiness to learn.
• Collaborate effectively, bringing proactive solutions to team challenges.
• Align their career goals with your organization’s vision, fostering a sense of belonging and commitment.

This program helps employees reconnect with their purpose, sharpen critical skills, and grow into confident contributors to organizational success. By aligning personal goals with organizational priorities, learners build the resilience and focus needed to create lasting impact.

"It’s not about hiring people just to fill seats"‍

Path-to-Confidence is about building a foundation for their long-term success.

What to Expect

The program is contextualized to your organization’s unique needs, creating a more immersive and impactful learning experience. It begins with a comprehensive Training Needs Analysis (TNA) to gain a deep understanding of your organization’s context, goals, and learner profiles. This process ensures the program is both relevant and effective in addressing your specific challenges.

In the 21 hours of live instruction, learners will build confidence and develop essential skills to thrive in their roles. Learning is reinforced through career reflection and practical application, with ongoing support from an online community to ensure lasting impact and continuous growth.

Program Highlights

• Pre-Training Preparation
  Learners receive a Starter Kit with learning tools and pre-reading materials to help them hit the ground running.
• Live Onsite Training
  Three days of interactive classroom sessions combine goal-setting, skill-building, and action planning. Learners will refine their techniques through hands-on exercises and receive real-time feedback from peers and trainers.
• Content Contextualized to Your Needs
  Insights from the Training Needs Analysis (TNA)—which examines business objectives, job-specific skills, and learner profiles—ensure the program content directly addresses your organization’s priorities and learner development areas.
• Impact Measurement
  Pre- and Post-Training Assessments, Performance Learning Surveys to evaluate how effectively learners apply their learning in real-world scenarios.
  
• Ongoing Support
  Personalized feedback and coaching are integrated throughout the program to ensure learners achieve their specific growth goals.

Core Learning Objectives

By the end of the program, learners will learn how to:

• Reflect on their motivations, align personal purpose with organizational values, and set realistic career goals to foster commitment to their roles.
• Strengthen self-awareness and apply energy management techniques to improve productivity, behavior, and overall well-being.
• Cultivate a growth mindset to build confidence and resilience in adapting to new challenges.
• Hone communication, client focus, and critical thinking skills to engage confidently with colleagues and clients, navigate workplace challenges, and make sound decisions.

This Program Includes:

The program is designed to ensure learners engage deeply with the material and apply their learning during and after the program:

• Hands-On Activities to practice key skills in a supportive environment.
• Real-Time Feedback from trainers and peers to refine techniques.
• Assessment Tools to track progress before, during, and after the program.
• 2 x Program Reports: A pilot learning report after the first batch and an evaluation report 3 months after the program is completed to check alignment with business outcomes.
• Lifetime Access to the Online Learning Community: A mobile-friendly platform with additional learning resources, peer support, and opportunities to connect with coaches after the program.

This program doesn’t just teach concepts—it builds the confidence and resilience learners need to thrive. With insights from the TNA and a mix of expert-led sessions, practical applications, and continuous community support, learners will develop the self-awareness, critical skills, and growth mindset to succeed in their roles, navigate challenges and contribute meaningfully to your organization's success.

Success Stories

See how our alumni have transformed their careers through our programs. Their stories showcase the lasting impact of what we offer.

"As a Loan Officer, I've faced challenges like managing high volumes of applications and dealing with complex financial situations. To overcome these, I rely on my empathy to understand clients' needs, my knowledge of loan disbursement, and my grit to persist through tough situations. By combining these human capabilities, skills, and strategies, I tackle challenges effectively and provide the best service possible! "

- Christian Coleta, Loan Officer, Emerging Professionals Program